Privacy Policy

Last updated: September 9, 2024

This privacy policy (“Policy”) for Attentive Inc. ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"). This includes when you:

Visit our website at https://attentive.ai/ or any of our other websites linked to this privacy notice.
Download and use our mobile applications (ATTENTIVE CREW, ONSITE) or any of our other applications linked to this privacy notice.
Interact with us through sales, marketing, or events.

Our Principals:

We have designed this Policy to be consistent with the following principles:

Privacy policies should be human-readable and easy to find.
Data collection, storage and processing should be simplified as much as possible to enhance security, ensure consistency, and make the practices easy for users to understand.Interact with us through sales, marketing, or events.
Data practices should meet the reasonable expectations of users.

If you have any questions or concerns about your privacy rights and choices, please review this privacy notice carefully. If you disagree with our policies and practices, please do not use our Services. For any further questions or concerns, feel free to contact us at aish@attentive.ai.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you provide.

TL;DR: We collect personal information that you voluntarily share with us.

This includes any personal details you provide when you register for our Services, express interest learning more about us or our products and Services, engage in activities with our Services, or contact us directly.

The personal information that we collect depends on your interactions with us and the Services, the choices you make, and the specific products and features you use. The personal information we collect may include but is not limited to:

Names
Phone
Numbers
Email addresses
Mailing addresses
Job titles
Usernames
Passwords
Contact Preferences
Contact or authentication data
Payment information (e.g., credit card details, billing addresses)
Communication Content ( such as emails, messages, and recordings of phone calls, if collected for customer service or quality assurance purposes).

Sensitive Information you provide.

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

Social Media Login Data. If you choose to register with us using your social media accounts, such as Facebook, X (formerly Twitter), or other social media accounts, we will collect certain profile information from those social media providers. For more information on how we handle this data, please see the section "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
Push Notifications. We may request to send you push notifications regarding your account or certain application(s) features. If you wish to opt-out from receiving these communications, you may turn them off in your device's settings.

This information is essential for maintaining the security and operation of our application(s), troubleshooting, and internal analytics and reporting.

Please ensure all personal information that you provide is true, complete, and accurate. Notify us promptly of any changes to such personal information.

Information is automatically collected

TL;DR: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, are collected automatically when you visit our website or use our Services.

This information does not reveal your specific identity (like your name or contact information). Still, it may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

Log and Usage Data. We gather service-related, diagnostic, usage, and performance information through our servers when you access or use our Services, which we record in log files. This log data may include your IP address, device information, browser type, and settings and information about your activity within the Services (such as the date/time stamps associated with your usage, pages, and files viewed, searches, and other actions you take such as which features you use). It also encompasses device event information like system activity, error reports (sometimes called "crash dumps"), and hardware settings.
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access our Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect location data, such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access our Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your device's location settings. However, if you choose to opt out, you may not be able to use certain aspects of our Services.
Error and Diagnostic Data: We collect data related to errors, crashes, and other issues encountered during your use of our Services. This information helps us troubleshoot and improve the performance and reliability of our Services.
Network and Connectivity Data: We collect information about your network and connectivity, such as your network type (Wi-Fi or cellular), signal strength, and connection speed, to optimize the performance of our Services.

Information collected from other sources.

TL;DR: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

To improve our marketing, offers, and services we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties. This information may include mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), IP addresses, social media profiles, social media URLs, and custom profiles for purposes of targeted advertising and event promotion.

If you interact with us via social media platforms (e.g., Facebook or X), we may receive personal information from such platforms, such as your name, email address, and gender. The specific details we receive depend on your privacy settings on your social media accounts. Please be aware that the using of your information by these platforms is governed by their own privacy policies, not by this privacy notice.

Information is collected when you use our Facebook application(s). We, by default, access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.

2. HOW DO WE PROCESS YOUR INFORMATION?

TL;DR: We process your information to provide, improve, and administer our Services, communicate with you for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate the delivery of services to you. We may process your information to provide you with the Services you request.
To respond to your inquiries/offer support. We may process your information to respond to your inquiries and solve any potential issues you might have with Services you request.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To request feedback. We may process your information when necessary to request feedback and contact you about using our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this aligns with marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
To post testimonials. We post testimonials that may contain personal information about our Services.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
To conduct business transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, we may process your information as part of the business transition.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

TL;DR: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law. This may include obtaining your consent, complying with laws, providing you with services to enter into or fulfill our contractual obligations, protecting your rights, or pursuing legitimate business interests.

If you are located in Canada, this section applies to you:

We may process your information if you have given us explicit consent for a specific purpose or your consent can be reasonably inferred from the circumstances. You have the right to withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely manner.
For investigations, fraud detection, and fraud prevention.
For business transactions, provided certain conditions are met.
For insurance claims if information is contained in a witness statement and collection is necessary to assess, process, or settle an insurance claim.
For identifying injured, ill, or deceased persons and communicating with next of kin.
If we have reasonable grounds to believe an individual has been, is, or maybe a victim of financial abuse.
If it is reasonable to expect collection and use with consent, it would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.
If it was produced by an individual during their employment, business, or profession, and the collection is consistent with the purposes for which the information was produced.
If the collection is solely for journalistic, artistic, or literary purposes.
If the information is publicly available and is specified by the regulations.
To protect the health and safety of individuals, such as in emergencies.
To meet regulatory requirements or standards imposed by authorities.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

TL;DR: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). Third parties and service providers use their technology to advertise products and services tailored to your interests, which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under the section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"

Our Cookie Notice provides specific information about how we use such technologies and how you can refuse certain cookies

Google Analytics

We may share your information with Google Analytics to track and analyze your use of our Services. We use Google Analytics Advertising Features including Remarketing and Demographics and Interests Reporting, to better understand your behavior and improve our offerings. To opt out of being tracked by Google Analytics across our Services, visit https://tools.google.com/dlpage/gaoptout. You can also adjust your settings to opt out of Google Analytics Advertising Features through Ads Settings and Google Ad Settings for mobile apps. Additionally, you may use http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice to manage your preferences. For more information on Google's privacy practices, please visit the Google Privacy & Terms page.

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

TL;DR: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). When you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider, but will often include your name, email address, friends list, profile picture, and other information you choose to make public on such a social media platform. If you log in using Facebook, we may also request access to other permissions related to your account, such as your friends, check-ins, and likes, and you may choose to grant or deny us access to each permission.

We will use the information we receive only for the purposes described in this privacy notice or that are otherwise made clear to you regarding the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend reviewing their privacy notice to understand how they collect, use, and share your personal information and how you can set your privacy preferences on their sites and applications.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

TL;DR: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which you have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it . If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store it and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

TL;DR: We aim to protect your personal information through a system of organizational and technical security measures.

We are committed to protecting your personal information and employ various security measures to ensure its safety. We implement industry-standard security protocols, including encryption, secure servers, and firewalls, to safeguard your data from unauthorized access, disclosure, alteration, and destruction. Our staff undergoes regular training on data protection best practices, and we conduct periodic security assessments to identify and address potential vulnerabilities. Access to personal information is restricted to authorized personnel only, and we use strong authentication mechanisms to control access to our systems.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information while using our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

TL;DR: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to individuals under 18 years of age, nor do we sell such personal information. By using the Services, you represent that you are at least 18 years of age, or that you are the parent or guardian of a minor and consent to their use of the Services. If we learn that we have collected personal information from users less than 18 years of age, we will deactivate their accounts and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at aish@attentive.ai.

9. WHAT ARE YOUR PRIVACY RIGHTS?

TL;DR: Depending on your state of residence in the US or in some regions, such as Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) to not be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request following applicable data protection laws.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent, depending on the applicable law, you have the right to withdraw your consent anytime. You can withdraw your consent at any time by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Log in to your account settings and update your user account.
Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete it and the information in it from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

If you have questions or comments about your privacy rights, you may email us at aish@attentive.ai.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers, mobile operating systems, and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference and not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized at this stage. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

California law requires us to inform you how we respond to web browser DNT signals. Because there is no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

TL;DR: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

Sources of Personal Information

Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?"

How We Use and Share Personal Information

Learn about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"
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Will your information be shared with anyone else?
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We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
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We may use your personal information for our own business purposes, such as conducting internal research for technological development and demonstration. This is not considered to be "selling" your personal information.
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We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. These rights are subject to limitations and exceptions as permitted by law. They include:

Right to know whether or not we are processing your personal data
Right to access your personal data.
Right to correct inaccuracies in your personal data.
Right to request the deletion of your personal data.
Right to obtain a copy of the personal data you previously shared with us.
Right to non-discrimination for exercising your rights.
Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling that has significant effects as defined by applicable privacy laws.
Right to object to processing your personal data based on legitimate interests or for direct marketing purposes.
Right to request that we restrict the processing of your personal data under certain circumstances.
If we rely on your consent for processing, we have the right to withdraw that consent at any time.
Right to lodge a complaint with a relevant data protection authority if you believe that your rights have been violated.

Depending upon the state where you live, you may also have the following rights:

Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California's and Delaware's privacy law).
Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon’s privacy law).
Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law).
Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law).

How to Exercise Your Rights

To exercise your rights, you can contact us by submitting a data subject access request, by emailing us at aish@attentive.ai, by visiting https://attentive.ai/contact, or by referring to the contact details at the bottom of this document.

We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent who does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the individual associated with the information in our system. The personal information you provide will be used solely to verify your identity or authority to make the request. If the information we already have is insufficient for verification, we may request that you provide additional information for identity verification and security/fraud prevention purposes.
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If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request. The agent must also provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at aish@attentive.ai. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

In compliance with California's Civil Code Section 1798.83, also known as the "Shine The Light" law, California residents have the right to request certain information about the personal information we may have shared with third parties for their direct marketing purposes. This law allows you to request details about the categories of personal information we have shared and the names and addresses of third parties with whom we have shared this information.

To make such a request, please follow these steps:

Submit Your Request: Contact us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE? with your request for information regarding the personal information we have shared with third parties for direct marketing purposes.
Provide Information: Include your full name, mailing address, and email address in your request so that we can accurately process your inquiry.
Response Time: We will respond to your request within 30 days of receiving it.
We will only use the information you provide in your request to fulfill your request and verify your identity.
This right to request information is provided in addition to your other rights under California law and does not limit your rights to access, correct, or delete personal information.

12. DO WE MAKE UPDATES TO THIS NOTICE?

TL;DR: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. An updated "Revised" date at the top of this privacy notice will indicate the updated version. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at aish@attentive.ai or contact us by post at:

Attentive INC.1013 Centre Road,
Suite 403-B,
Wilmington,
DE 19805United States

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.